Verde Casino - Player's deposit has not been processed.

On 26.03.2025 I made a deposit of 26.5 euros at 17:05 from a Visa card, the money was automatically taken from the account but did not reach the player's account. I specified this and provided bank statements showing the payment with all the transaction details. Every time I contact them via chat, I am told that the specialists are working on it and to wait. It doesn't seem normal to me that for a transaction that was instant, I am told to wait for days. Payment security on this site seems to be a big problem, and their experts seem like a bad joke.

Dear CipFct,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

If your deposit was never credited to your casino account, the best course of action is to contact your payment provider. They will need to investigate the transaction, but please be aware that this process can take up to a month. In such cases, the casino is usually unable to intervene. In the meantime, I strongly recommend refraining from making any additional deposits until this issue is fully resolved.

If the funds were lost during the transaction, it may take some time before they are credited to your casino account.

• Could you please confirm whether this was your first deposit at this casino?
• Additionally, I would appreciate it if you could forward your payment receipt to petronela.k@casino.guru so we can review it.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela