Kyngs Casino - Player faces withdrawal complications and limits.

Good evening, I created an account in a casino created on March 20th according to the information I've gathered.

It's called Kyngs5.com, I loaded my account with 30€ and got a fantastic 300177€. I have sent several documents for approval so that I can make withdrawals and they are rejected asking for unnecessary documents as well. Sometimes because of the address, sometimes because they want a complete bank statement for the whole month of March when I have already sent proof of deposit from my bank which mentions my name and the payment made on the website and they continue to create obstacles and complications.

There are also limits imposed by having VIP status, those who have the minimum status are only allowed to withdraw 700€ a day, 9000€ a month. In other words, it would take me another year to withdraw all my money from the site.

I would appreciate it if you could help me with both the approval of documents and the withdrawal limits imposed by the casino.

I'm looking for a solution so that I can withdraw my money safely and if not in full, at least 20,000/30,000€ per day or month.

Please help me, I just want to receive my winnings.

Dear AndreDuarte10,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

Furthermore, I checked the General T&Cs and I found this:

• Do I understand correctly that your VIP status is currently at Level 1?

If that is the case, I am afraid that we are not in a position to force the casino to process your withdrawals according to different VIP levels no matter how much money you have in your casino account.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

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Stay cautious and contact us directly if you have any doubts.

Good morning, regarding the document check they have already asked me for selfies + a sentence saying: Ola kyngs and the supposed date. I've already sent them all the documents they need. They say they've already passed the information on to the department and the documents are still pending.

As for my VIP status, I think yes, it is level 1, but I try a lot of money and the site itself should clearly allow more daily and monthly withdrawals so that I can withdraw my money as quickly as possible otherwise it would take me more than a year to withdraw all my money.

I'm looking for you to resolve this situation for me, I want my documents approved and I want you to resolve the withdrawal situation. They have to allow me to withdraw more money every day!

It's ridiculous to set monthly and daily withdrawal limits.

Who can guarantee that I'll get all my money?

300mil and more than 1 year to withdraw all my money is surreal. Please solve this for me so that I can withdraw my money by reaching an agreement with the casino itself.

I've already sent the transactions in a PDF file of the payments on the kyngs casino website and they reject them, saying they want to see the transaction history for the whole of March. My bank statements are always updated on the 14th of each month.

I leave here the two proofs of my payment history on the kyngs site and they reject them and want a complete bank statement.