HomeComplaintsTikTok Casino - Player’s withdrawal is delayed.

TikTok Casino - Player’s withdrawal is delayed.

Amount: €882

TikTok Casino
Safety Index:Above average
Submitted: 02 Apr 2025
Opened Current status

Waiting for Casino Guru to reply

6d 2h 48m 36s

Case summary

3 hours ago

The player from Spain has been waiting nearly a month for his withdrawal request to be processed, with the casino citing a high volume of requests as the reason for the delay.

Public
Public
yesterday
Translation

I submitted a withdrawal request almost a month ago and it still hasn't been processed.

The casino claims the delay is due to a high volume of requests.

Automatic translation:
Public
Public
22 hours ago

Dear camaleonrojoafricano,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TikTok Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Have you made any successful withdrawals from the casino in the past?
  • Could you please confirm that you have passed the KYC verification?
  • Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Public
Public
21 hours ago
Translation
  • Have you made successful withdrawals from the casino in the past? No, this was my first withdrawal.
  • Could you confirm that you've passed KYC verification? Yes, I have an email confirming it.
  • Have you accumulated your winnings with the help of a bonus? I haven't used any bonuses at this casino.
Automatic translation:

Casino Guru is examining the case

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Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
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