The player from Australia faces difficulties with a failed deposit that was supposed to return to his account within 24 hours but has not been resolved after five days. Despite providing bank statements and a deposit slip, the casino remains unable to provide a clear timeline for resolution.
The Pokies Casino - Player's deposit issue is delayed.
Amount: A$150
The Pokies Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
The Pokies Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
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Waiting for Casino Guru to reply
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Case summary
16 hours ago
Public
Public
23 hours ago
i made a deposit they told me it failed and it would go back in my acount within in 24 hours told me that everyday for five days supplied them with bank statments and deposit slip now there telling me no idea when it will be sorted even after they told me they have deposit and also can see it never got put in my account
Public
Public
20 hours ago
Dear craig0000,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Casino Guru is examining the case
