Sportuna Casino - Player requests support for self-exclusion.

Buongiorno, dopo varie richieste di autoesclusione del mio account per gioco problematico il casino non chiude.

Chiedo il vostro supporto.

Grazie

Dear Enjoy1984,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling section and I found this:

Self-exclusion request: you can contact Support Service Team via e-mail: support@sportuna.com, and we will close your account within next 24 hours. It's the player's responsibility to notify our Website of any other accounts the player might have and promise not to open any other accounts. Our Website will make reasonable efforts to try to prevent the opening of new accounts but it's the player's sole responsibility to make sure no other accounts are created. Our Website cannot be held accountable for potential losses on other accounts;

Could you please forward me the self-exclusion requests that you sent to the casino? My email address is kristina.s@casino.guru.

Thank you very much in advance.

Best regards,

Kristina

Grazie per il tuo supporto Kristina.

Ho inviato tutto tramite email.