Spinstar Casino - Player's withdrawal is delayed.

Hi guys how are u?

My name its Vasile and I would like to help me to solve a dispute Spinstar casino. It's over 3 weeks since I did a withdrawal and still not payed out. I speak with a costumer service and he is keep telling me "i dont have any updates regarding your situation ".... I provide them all the things what they asked for and still nothing...I'm very disappointed because i never meet a scam casino... searching on Internet what i can do about this situation i found out about you guys...I would really love to hear back from you. Thanks Vasile 

Dear vasileavasiloaei24,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi Kristina

Thanks for your quick reply

I didn't do any withdraw before this was my first one, I deposit q250 euro and I withdraw 1000

I pass successfully kyc

I accumulate my winnings without any active bonus

Thanks a lot