Slotlounge Casino - Player is facing withdrawal delays.

I have big problems getting my withdrawal. The withdrawal has now been rejected 6 or 7 times. I have been told that I have been verified 3 times and that everything is fine, I have screenshots of everything. The last thing they are asking for now is a selfie with a passport and a paper with handwriting, something I have never experienced before. I sent in a selfie with an ID yesterday. I have also sent in everything else they have asked for. As I said, I have been told 3 times that I am verified. I feel like this casino is making fun of me. Can you please help me so that I get my withdrawal. I also do not receive any email about why it is rejected time and time again, but have to go into chat to ask.

Dear J1990,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please clarify when exactly you sent the last document(s)? Do I understand correctly that it was rejected?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

No, I haven't received my withdrawal yet. I've been notified four times now that I'm verified. Each time they come up with a new document I need to send and cancel the withdrawal. Sending with screenshots.

And once again my withdrawal has been cancelled. I have asked every single time if they are sure everything is in order and if there is any other documentation they need. They tell me 4 times that I am verified and can make a withdrawal. If they know there is something else they need, why don't they tell me when I ask. They just take their time and reject withdrawals over and over again, even though they say everything is in order.

I have had a lot of calls to ask what the problem is, as they do not send an email to tell me. It is completely impossible to get my withdrawal. The last thing I had to send is a selfie, with ID, while holding a piece of paper that I have written on. Before this, I had already sent a picture of ID and a selfie with ID. I do not understand that they can say 4 times that I am verified and still reject the withdrawal. I have specifically asked to be informed about everything else that is relevant to send, so I will not do this. When the finance department knows they need more, why do they not ask for everything at once? Instead of asking for one more document, then rejecting, asking for one more document, then rejecting. Over and over and over again.

Now suddenly the problem is withdrawals to cards, then they ask if I can make a withdrawal to Skrill, which is not an option, then they ask if I can make a withdrawal to mifinity, but they reject this withdrawal right away. Now suddenly they don't know what the problem is. This is starting to get completely ridiculous. Everything they do not want to pay out my withdrawal

Now they asked me to use card withdrawal again, that was also rejected right away. They just say a lot of different nonsense and reject time and time again. Please help me, I have never met a casino that acts like this.

And now they're going to have to verify my bank card again, which I've already sent in. There's just something new all the time, I have a lot more I could load here. This is the sickest thing I've ever been a part of.

5 times I have been notified that I am verified.

And now they Are telling me to make many small ones.

Now they say I CANNOT use Skrill and mifinity, why won't they answer. Revolut rejected bank card payments from them, said it was something shady and that Revolut's system refused such payments. I have asked about all the other payment solutions they say they have, but they don't do much to help. Just say they can't do anything for me.

I have now received my money to MiFinity. This has really been a bit of a process, but they were finally able to resolve the issue.

Dear J1990,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru