HomeComplaintsRollbit Casino - Player’s withdrawals are blocked due to false account allegations.

Rollbit Casino - Player’s withdrawals are blocked due to false account allegations.

Amount: $470

Rollbit Casino
Safety Index:Below average
Submitted: 02 Apr 2025
Opened Current status

Waiting for Casino Guru to reply

6d 0h 30m 20s

Case summary

23 hours ago

The player from Serbia faces issues with Rollbit, where they are falsely accused of having multiple accounts, preventing them from withdrawing their funds. Despite providing necessary information to validate his account, withdrawals remain blocked under these unfounded claims.

Public
Public
yesterday

False Allegations of Multiple Accounts Preventing Withdrawals

I recently became aware of a concerning issue with Rollbit. After several interactions with their customer support, it became clear that they are falsely accusing users of having multiple accounts. THIS TACTIC seems to be used as a way to prevent users from withdrawing their funds.


Despite providing all necessary information to prove the legitimacy of my account, Rollbit continues to block withdrawals under the unfounded claim that I have multiple accounts linked. This is a clear violation of user rights, and it feels like a deliberate attempt to deny access to funds.


I am deeply frustrated with the lack of transparency and customer support from Rollbit, and I urge others to be cautious when using this platform. If you encounter similar issues, be prepared for a prolonged and unhelpful process.





Public
Public
yesterday

Hello djekara3d,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rollbit Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise since when is your account fully verified?
  • Does anybody else from your household owns an account in the casino?
  • When was the last time you spoke to the casino and what was it about?


Looking forward to your answer.

Regards,

Nick

Waiting for approval
Waiting for approval
23 hours ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
droodle_push_alt
Your brain is playing tricks on you. Play Droodles to take control back! Win $100 in our new competition!
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news