The player from Germany requested a withdrawal of 4000€ a month ago after depositing 150€ and completing the wagering requirements. He has only received standard responses from casino support regarding his three payment requests of 500€ each, leading him to believe he is being cheated.
Roby Casino - Player's withdrawal has been delayed.
Amount: €4,000
Roby Casino
Safety Index:Very highSafety Index
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9.1
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Waiting for Casino Guru to reply
2d 4h 47m 22s
Case summary
5 days ago
Public
Public
6 days ago
Translation
I deposited 150€ at the casino on 19.02
After I played through the wager I won 4000€ and would like to cash it out since then
this has been the case since 21.02 in 3 payments of 500€ each
I have written to the casino support several times but only get the standard excuse
I'm slowly getting the feeling that the casino is cheating
I hope I can get help here
I also did my KYC with ID card, address proof etc.
please help
Automatic translation:
Public
Public
5 days ago
Hello Quillo,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Roby Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
