The player from New Zealand faces delays in processing his withdrawal at Pistolo, as customer service repeatedly informs him that his request is under review by the finance department. Initially promised a three-day processing time, he has now waited longer without resolution.
Pistolo Casino - Player’s withdrawal is delayed.
Pistolo Casino
Safety Index:HighSafety Index
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8.4
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Current status
Waiting for player to reply
6d 3h 39m 37s
Case summary
20 hours ago
Public
Public
yesterday
I have been trying to get Pistolo to process my withdrawal, but every time I contact their customer service team on live chat they give me the same answer saying my request is being review by their finance department. Initially, I was told it would take 3 working days to process. It's been more than 3 working days and they keep telling me it's being "reviewed".
Public
Public
20 hours ago
Hello,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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Thank you for your patience, and stay safe.
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