The player from Sweden lost all of his money because it was available to play with while in the process of being cashed out, and there was no confirmation required to continue playing.
NV Casino - Player’s funds were easily accessible during cash-out.
Amount: 30,000 kr
NV Casino
Safety Index:Above averageSafety Index
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7.1
NV Casino has a Safety Index of 7.1, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
5d 19h 7m 41s
Case summary
yesterday
Public
Public
2 days ago
Translation
Because the money was still available to play with, even though it was in the process of being "cashed out," I lost all of my money. This was only because it was so easily accessible to access and play with. No confirmation was required to continue playing with it even though it was in the process of being paid out.
Automatic translation:
Public
Public
yesterday
Dear SeSir,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I’d like to clarify a few details to better understand your situation.
- Could you confirm whether your entire balance was lost through gameplay, leaving no remaining funds in your account?
- Additionally, have you successfully withdrawn funds from this casino before?
I completely understand your frustration regarding how the balance was displayed and the ease of access to the funds while the withdrawal was still pending. While some casinos may implement additional safeguards—such as automatically locking pending withdrawals—this is not a standard requirement across all platforms. Unfortunately, the absence of such a feature does not constitute a violation of the casino’s terms and conditions or regulatory obligations.
Best regards
Veronika
SeSir has 5d 19h 7m 41s to reply
