The player from Germany faced issues withdrawing his €1,800 winnings from N1 Bet, despite being fully verified. His withdrawal requests were repeatedly rejected without explanation, and he was asked to provide a different bank account, which he did not have, leading him to believe the casino was intentionally delaying his payout. The issue was resolved with the transfer of his winnings, and the complaint was marked as 'resolved' in the system. The player was thanked for his cooperation and invited to share his experience.
N1 Bet Casino - Player's withdrawal is delayed and blocked.
Amount: €1,800
N1 Bet Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.2
N1 Bet Casino has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
yesterday
Public
Public
3 days ago
Translation
Attention: Problems with withdrawals at N1 Bet!
Hello everyone,
I would like to share my bad experience with N1 Bet so that other players are warned.
I played there, made my winnings, and wanted to request a withdrawal of €1,800. I'm fully verified, deposits are going smoothly—but suddenly, I'm having problems withdrawing.
My withdrawal has been rejected several times without explanation. Instead, I'm supposedly asked to provide a different bank account. The problem? I only have a Sparkasse account and a Mastercard, and N1 Bet doesn't accept withdrawals to credit cards. Strangely, I can deposit using this exact account without any problems.
This whole thing has been dragging on for three days now, and it seems to me as if they're deliberately putting obstacles in my way to delay the payout. I'm still waiting in vain for clear answers from support.
Has anyone had similar experiences with N1 Bet? Do you have any tips on how I can finally get my payout? Or is my only option going through the gambling authority or consumer protection agency?
I hope my experience helps others to think carefully about whether they want to play there.
Automatic translation:
Public
Public
2 days ago
Dear alaabdallah1311,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
It's important to understand that the casino doesn't have complete control over the payment methods that are offered. There are several factors that can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn't necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.
- Could you please advise if you have been informed about any alternative methods to withdraw your winnings? If possible, kindly send me a screenshot of the payment methods available in your profile for depositing and withdrawing.
- Have you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.
The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.
Stay cautious, and if you have any doubts, please reach out to us directly.
Public
Public
2 days ago
Translation
Hello ,
my problem has been solved.
the money was transferred.
many thanks and greetings
Automatic translation:
Public
Public
yesterday
Dear alaabdallah1311,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
