The player from Germany requested a withdrawal of €500 from N1 Bet, but upon attempting to log in, he discovered his account has been deactivated despite being fully verified. He is concerned about the status of his pending withdrawal and remaining balance of over €600.
N1 Bet Casino - Player's account has been closed without explanation.
Amount: €1,100
N1 Bet Casino
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Opened
Current status
Waiting for player to reply
6d 0h 13m 7s
Case summary
23 hours ago
Public
Public
yesterday
Translation
Hello,
I have the same problem that another user has already described. I've been using N1 Bet for a while now and requested a withdrawal of €500 this morning. I also won another bet, which should leave just over €600 in my account after the withdrawal.
Now, just as I was trying to log in, I see that this account has been deactivated, even though I am fully verified and have provided all relevant documents.
What happens to my pending withdrawal and my balance of over 600 EUR?
I request that you contact the casino as soon as possible, as I have not shown any misconduct and cannot explain this deactivation.
Automatic translation:
Public
Public
23 hours ago
Dear Hamsik93,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
- If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Hamsik93 has 6d 0h 13m 7s to reply
