MrPunter Casino - Player’s withdrawal is delayed and account is under review.

Good evening! I have made a withdrawal request since 24/06 and I still have not received my money..

In the chat I spoke to, they told me not to worry and my money will definitely show up...they told me the same thing in an email yesterday..

As if that weren't enough, I go to log into my account today and it won't let me. It tells me it's under review. I have all the necessary screenshots.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Thank you for your patience, and stay safe.

I only focused on the casino..I had an active bonus and I was playing it all! As for the identification, it wouldn't let me do anything and told me that everything was working properly and to enjoy your game.

I can send you the necessary screenshots from the withdrawal, chat and emails.

I just got an email saying my account has been closed and cannot be reopened. Please help me! I have all the screenshots of conversations and emails.

I need your help please!! Tell me to send you what is necessary!