Kingmaker Casino - Player’s withdrawal has been delayed.

Ich habe am 21.03.2025 2 mal 500 Euro auszahlen wollen. Seitdem warte ich drauf das es ausgezahlt wird. Angeblich befindet sich die Abhebungen noch im Bearbeitungsstand. Sie wollen auch keine Verifizierung was ich angeboten habe es sei alles in Ordnung. Aber 3 Werktage dauert eine Auszahlung normalerweise. Hab einmal auszahlen könne in Höhe von 450 Euro das hat geklappt. Bitte helft mir das ich meine 1.000 Euro bekomme

Dear Wepner92,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.