Kingmaker Casino - Player claims that payment has been delayed.

I've been trying to withdraw three €500 each since March 22nd, plus another €13,000 still pending. It's impossible to make progress in the chat because they seem like machines repeating the same thing over and over again. The withdrawal is delayed, and it's already in the final stretch... It's the same old story. I think if I have to withdraw all the money at this rate, it'll take months. Let's see if there's a solution.

Dear jimenezserranojc,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello, for the subject of the complaint this is the one

thread to keep up to date, right?

I offered to verify my account but was told that there was no need to verify it, that everything was fine.