Kinghills Casino - Player's slot play history is wiped.

Dear guru support,

I was playing big bass bonanza on kinghills casino on 28/03/25 in early hours I play 50p and 30p bet the slot machine reels just kept spinning which felt like a eternity and no hope of a win or a bonus when reels are all over the place and constantly spinning.

I had reached out to the casino support and was told they was aware off the problem and it was being fixed.

I reached out to support again this morning regarding this was matter again as spent £104 on this slot and I'd there was a issue the casino shouldnt let people play the slot.

Went to check my slot play history and that's been wiped as told them I was unhappy with there response to just take my money knowing there is a problem with the slot.

I let them know I was gonna log a complaint with casino guru and there was no response to that

Regards

Frustrated slot player

Dear Kizzykazzy,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kinghills Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that you enabled autoplay on the slot, which couldn't be turned off?
• Have you requested your full game history from the casino in another format?
• Could you please share with me your communication with the casino confirming there was an issue with the slot game or similar relevant communication? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi support

This matter has been resolved

Kind regards

Kizzy

Dear Kizzykazzy,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru