Instant Casino - Player’s deposit is pending and account is closed.

Greetings for All

I have deposited on 10/03/2025 amount 140 euros collected from my bank account but not credited to my balance account in INSTANT casino , I contacted the live chat and they ask me to send my bank statement for the transaction amount to support@instantcasino.com

and every day I followed my pending deposit with the live chat and the answer its to wait for the team in the support department to solve it and will announce me via email , everyday the same answer , for a long 17 days , I asked to Add it for me in my casino balance also the answer No till they closed my casino account .

Yesterday I received email from the support department said My transaction deposit don't reach for the end and i must to continue that with my bank , Already I was contacted my bank after 2 days from the deposit and he assure me that the bank of the casino received my payment on the value date because Germany and Cyprus have the same online banking system , all this information also mentioned on my bank statement for the transaction which I proved for the casino Plus a bank statement for all my transactions in details since 10/03/2025 till 26/03/2025 , also to prove for that the transaction doesn't returned to my bank account .

Today I visited my bank and I ask regarding this case also they assure that the transaction collected by the receiver ,

I sent email for the casino with my bank information and i asked from them to send me a bank statement for all my deposit since 10/03/2025 till 27/03/2025 , the answer it was they couldn't make that,

So how can I believe the casino result without any legal proof as I sent for them my bank statement which proved that the money was collected from my account and i did not received back or refund it or return it .

Please i need a solution from this casino who is avoid to paying back my deposit , my right .

Dear tareksemaan19,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Instant Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful previous deposits in this online casino?
• Could you please share with me your recent communication with the casino discussing the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
• Could you please advise the reason why your account was closed? Was it a result of your initiative?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Mr. Thomas I appreciate so much your replied and I sent it for you the emails and screenshots from my to this email tomas@casino.guru .

Sorry i was forgot to write for you by the email regarding why they closed my account , because in that moment with this unclear responses and delay to reply and ignored my specific questions regarding my case and on live chat answers like robot one single answer , So they push me and provoked me to for live chat a screenshots of bad complaints same my case from TRUSPILOT review and I wrote that they are scammers and thieves because in that moment with this unclear responses and delay to reply and ignored my specific questions and I rated the live chat in BAD help . regarding my case and on live chat answers like robot one single answer . they closed my account .

If you want me to uploaded here i will doing that .

Regards

Greetings

Have a good day MR. Tomas would like to inform you that i received my pending withdrawal amount of 140 euros today .

I like to reiterate my gratitude and appreciation for your assistance in recovering my funds . I thank you for your excellent work , with appreciate your support in protecting the rights of players who are experiencing problems with certain casino .

All the best and success.

Dear tareksemaan19,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru