Green Luck Casino - Player’s self-exclusion request is not processed.

Ich habe am Freitag (27.06.) die Bitte beim Casino eingereicht für 30 Tage gesperrt zu werden und ein Einzahlungslimit einrichten zu können. Ich bekam eine Mail der Bestätigung und antwortete auf diese um gesperrt zu werden.

Doch nichts passierte und stattdessen zahlte ich weiter Geld ein.

es kann nicht sein, dass ich immer noch nicht gesperrt bin und trotz der Bestätigung nichts passiert.

könnt ihr mir helfen?

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to better understand your situation:

• Have you found any information on the casino's website about setting deposit limits? If so, please forward it to me at veronika.f@casino.guru, or upload screenshots here.
• When was the last time the casino replied to you about your account closure request?
• Just to confirm: Did you request to close your account for one month only, and did you not mention that you are struggling with gambling addiction?
• Have you completed full KYC verification with the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

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