Gangsta Casino - Player’s withdrawal is delayed.

I've been waiting too long for my payouts. I've played Gangsta quite a few times, and everything was going well until I got a nice win that I want to withdraw in full. I'm doing it in three installments to stay within the limits. Two payments were processed within three weeks... but this last payment is taking too long, and they'd already promised to pay me, and nothing.

My opinion is that such a delay should not be allowed; customers may feel bad about the unacceptable wait.

Dear danymultiple,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue you're facing. To fully understand your situation, could you please clarify the following:

• Have you successfully passed the KYC verification?
• When exactly did you request your previous withdrawals, and when were they paid out?
• Were your winnings accumulated with or without an active bonus?
• Could you forward me your communication with the casino’s customer support regarding the delay in processing your most recent withdrawal request? My email address is veronika.f@casino.guru.

I hope we can help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hello, good morning. Yes, I have a successful KYC process. I played with a bonus, but I didn't touch the bonus part. I fully completed the wager just in case with low bets, so there's no problem there.

I started all three withdrawals on the same day as recommended by the support chat (4/3/2025): one for 200 and two for 400. The first for 200 arrived after 2 weeks, the second for 400 after 3 weeks, and this last one hasn't arrived yet...

Conversations with Kyc from gangsta are always the same, apologies for the delays and they told me that in 5-7 business days I would have all the payments….

Greetings, thank you very much!