Gama Casino - Player faces repeated withdrawal issues.

Hi,

I played at Gama Casino using a first deposit bonus and made my deposit via LTC. I successfully completed all wagering requirements and proceeded with the verification process to withdraw my funds.

I provided all the requested documents and confirmed my crypto wallet address via email, which the casino accepted. All my documents were verified, yet every withdrawal attempt was repeatedly canceled.

When I contacted live chat for assistance, they insisted that I provide credit card details. Despite explaining multiple times that I never used a credit card at the casino, the support agent kept demanding it. This request seems both unfair and against the casino's terms. I specifically chose to deposit via cryptocurrency to avoid using a bank card, yet they are now forcing me to provide card details.

I seek your assistance in resolving this issue.

Dear emil091196,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Are you saying that you do not own a credit card?

Is it possible that withdrawals are not available through cryptocurrencies?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear Player,

We apologize for this situation. Earlier your application was rejected due to the fact that verification was not passed. At the moment you can create a withdrawal request for LTC and it will be processed. In case it will be canceled, please contact us in chat and the operators will help you.

Best regards, Gama Casino team.

Hello.

Thank you everybody. Casino started pay me.

You can close the complaint.

Best regards.

Emil

Dear emil091196,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru