The player from Greece made a deposit on March 28, which was promptly withdrawn from his bank account, but he has not received the funds in his casino account by April 3. He questions the length of time it takes for the deposit to process, given the casino's response indicates a timeline of 5 business days.
Fast Slots Casino - Player's deposit is delayed.
Amount: €95
Fast Slots Casino
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7.3
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Case summary
9 hours ago
Public
Public
22 hours ago
Translation
I made a deposit on Friday, March 28 and I'm still waiting. The money was immediately withdrawn from my bank account with the payment method that the casino chose, of course, TONEO FIRST PARIS 11. If possible, so many days until today, Thursday, April 3, and I still have to wait. Their answer is 5 business days. So, should I make a deposit and see my money after 5 days?
Automatic translation:
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20 hours ago
Dear Biskoto,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Dominika
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