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HomeComplaintsDazardbet Casino - Player’s account is closed during pending withdrawal.

Dazardbet Casino - Player’s account is closed during pending withdrawal.

Amount: €300

Dazardbet Casino
Safety Index:High
Submitted: 02 Jul 2025 | Resolved : 03 Jul 2025
Resolved Our verdict

Case closed

RESOLVED

Case summary

21 hours ago

The player from Greece reported that their account had been closed without notice while a withdrawal was pending. They had screenshots and chat conversations as evidence. The issue was resolved, and the player marked the complaint as resolved. The Complaints Team confirmed the resolution and expressed willingness to assist with any future issues.

Public
Public
2 days ago
Translation

MY ACCOUNT WAS CLOSED WITHOUT ANY NOTICE WHILE A WITHDRAWAL IS PENDING!! I WENT IN TO CHECK THE STATUS OF MY WITHDRAWAL AND THEY HAVE CLOSED IT. I HAVE SCREENSHOTS AND CONVERSATIONS FROM THE CHAT AND EMAIL.

Automatic translation:
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Public
yesterday

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

  • Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
  • Did you pass the verification before you lost access to the account?  
  • Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina


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Thank you for your patience, and stay safe.


Private
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yesterday
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Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Private
Private
yesterday
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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Public
23 hours ago

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Diok,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina

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