The player from India deposited 3000 INR via Phonepe on April 2nd but has not received the funds in his Cwinz account after 10 hours. He reports poor customer support that offers excuses rather than solutions.
Cwinz Casino - Player’s deposit is delayed.
Amount: 3,000 INR
Cwinz Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Cwinz Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
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Waiting for player to reply
6d 0h 8m 7s
Case summary
23 hours ago
Public
Public
2 days ago
My Cwinz Username:Bhav*****
I Deposited 3000 inr via Phonepe.. on 2nd April 3.34 PM IST.. and had selected.. Paykassma Phonepe Deposit method from Cwinz deposit page.. I paid money to their wallet number.. but it's been 10hrs.. i have not received my money in cwinz account.. their customer support team is not helping me.. just giving excuses..not right information..this is not at all acceptable.. in this fast digital world
I am sharing you my payment slip and their Payment Wallet Address Also.. Thanks in Advance...
Public
Public
23 hours ago
Dear bhavikboricha11,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
bhavikboricha11 has 6d 0h 8m 7s to reply
