The player from Germany faces issues with wyns1.com, where winnings of €6,600 displayed during gameplay on November 27, 2025, were not credited to his account. The casino claims the rounds were completed correctly but fails to provide detailed explanations or access to the prior game history. He requests assistance in obtaining game and log data or the crediting of his winnings.
Wyns Casino - Player's winnings have been confiscated.
Opened
Current status
Waiting for casino to reply
5d 1h 34m 1s
Wyns Casino
Safety Index:Very highCase summary
Discussion
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2 weeks ago
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2 weeks ago
Dear BoRiii1337,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered.
To better understand the situation and assist you further, could you please answer the following questions:
- Do I understand correctly that this issue occurred only once and with one specific game?
- Are you currently able to log in to your account?
- Could you please provide screenshots and screen recordings showing the displayed profits, as well as evidence of the missing game history document?
- Could you please confirm the specific timeline, indicating when you first noticed that the winnings were incorrectly reflected in your balance?
Thank you very much in advance for your reply. I look forward to your response so we can proceed further.
Best regards,
Petra
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1 week ago
Translation
Dear Petra,
Brief addition to my ongoing case:
While the dispute is still ongoing, I was initially credited with free spins and now an additional €50 credit to my account at wyns1.com.
I did not make use of this and took corresponding screenshots.
Since I cannot assess how this should be evaluated within the context of the ongoing complaint, I wanted to ask as a precaution whether using this credit would be problematic or whether you recommend leaving it untouched until the case is fully resolved.
Thank you for your assessment.
PS: Here's the email from support shown in the picture.
This ticket was created on your behalf.
Nikki (Wyns)
January 20, 2026, 8:38 PM OE
Hi Dennis,
I've missed you lately and want to celebrate your comeback today with a very special VIP package. Since you're one of our top players, I've put together an offer that provides both immediate credit and long-term security.
1. Your cash gift (€50 + €50): I've just credited €50 CASH directly to your account – no deposit required, as a welcome gift! And that's not all: If you're active with us again within the next two weeks, I'll add another €50 CASH at the end of that period. That's a total of €100 pure cash for you.
2. 25% Cashback for the Next 30 Days: To maximize your future sessions, I've unlocked an exclusive special offer for you for the next month. From now on, you'll receive 25% cashback on your balance every day – for a full 30 days straight!
Simply log in, grab the first €150 and let's attack together again!
I look forward to seeing you back at the tables.
Best regards,
Nikki
VIP Manager
Best regards
Dennis Breitsohl
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1 week ago
Thank you for your reply and for providing the previous details, BoRiii1337.
Could you please provide any additional communication you have had with the casino regarding this issue? This may include screenshots, emails, or chat records. You can send all relevant documents to [email protected], or alternatively, post your screenshots directly in the thread.
Regarding your previous question, since the complaint is still ongoing and it is not yet clear how the situation will be evaluated in final, I would recommend, as a precaution, not using the credit at this time. Leaving it untouched until the case is fully resolved would help avoid any potential complications or misunderstandings.
Thank you again for your cooperation.
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6 days ago
Dear BoRiii1337
Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Igor ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.
I wish you the best of luck and hope your case will be resolved to your satisfaction soon.
Kind regards,
Petra
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6 days ago
Translation
Dear Petra, thank you so much for your support so far and the time you've dedicated to my case. I truly appreciate how transparent and helpful you were in guiding me through the initial steps. It gives me peace of mind to know that the case will continue to be handled. Thank you for your commitment and effort – it means a lot to me. Best regards, Dennis Breitsohl
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6 days ago
Dear BoRiii1337,
My name is Igor and I will be assisting you with your case.
I am sorry to hear about your problem with the Wyns Casino and I hope that together we will come to a successful resolution of your issue.
Now I would like to invite a Wyns Casino representative to join this conversation and participate in resolving this complaint.
Dear Wyns Casino,
Could you possibly provide additional information regarding the issue and clarify the situation?
I would also appreciate it if you provided us with any and all relevant evidence.
Thank you in advance for providing the information.
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6 days ago
Translation
Hello Igor, thank you very much for your message and for taking on my case. I greatly appreciate your support and am of course available should you require any further information or documents from me. Best regards, Dennis
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6 days ago
Translation
Hello Igor,
In addition to my case, I would like to inform you that Wyns Casino continues to contact me by telephone.
In today's conversation, CasinoGuru was mentioned in passing. The conversation then shifted again to very high bonus and cashback offers (including several thousand euros, supposedly without wagering requirements), instead of addressing my open questions about game history, round IDs, or provider logs.
I have clearly communicated that the case is currently with CasinoGuru and that I will not make any further deposits, bonuses or gaming activities until the matter is clarified.
I wanted to document this procedure of the casino for the sake of completeness.
Thank you very much and best regards
Dennis
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5 days ago
Dear All,
Thank you for bringing this matter to our attention.
We would like to inform you that we are currently gathering all the necessary information and internal records related to this case. As soon as we have a clear and comprehensive result from our investigation, we will provide an update here immediately.
We appreciate your patience while we finalize our internal review.
Best regards,
Wyns Casino Team
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2 days ago
Dear Wyns Casino,
Thank you for your response and for informing us that you are looking into this case.
Please reply when there is any update regarding this complaint.
