Wyns Casino - Player’s account closure is unresolved.

Hello,

I recently requesting to have my account closed due to a gambling issue. It was said to be closed. I tried logging in today and was able to access my account. I logged into the account and deposited $530 and lost it all.

Liam

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Dear ZOINGERZ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To assist you better, could you please clarify a few details regarding your situation? Here are some questions that may help:

• Are you still able to access the casino? Can you log in to your account?
• When exactly did you make your deposit and lose all?
• Do you have any additional screenshots or emails that can help us to better evaluate the case?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

I still have access, I made the deposit yesterday.

I can email you the correspondence

Thank you for your reply and for providing the previous details, ZOINGERZ.

Could you provide the above-mentioned additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: [email protected] or post your screenshots to the thread.

Thank you again for your cooperation.

Ok email sent

Dear ZOINGERZ

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Igor ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear ZOINGERZ,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the Wyns Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a Wyns Casino representative to join this conversation and participate in resolving this complaint.

Dear Wyns Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.