The player from Germany faces an issue at Wyns Casino due to a typo in their email address during registration. This has prevented them from accessing their correct email to request weekly cashback, and the live chat support is also unresponsive.
Wyns Casino - Player is unable to access account for cashback.
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Current status
Waiting for player to reply
3d 6h 5m 41s
Wyns Casino
Safety Index:Very highCase summary
Discussion
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1 week ago
Translation
Hello dear forum,
I have a problem with Wyns Casino. I've had an account there for a while, but I made a typo during registration and accidentally entered .com instead of .de as the domain extension.
I wanted to request my weekly cashback (which I've already done several times, mentioning the incorrect email address, and it always worked), but I received a reply stating that I can only submit the request via my "correct" email address (which, logically, I don't have access to and can't register for). So now I can neither correct my email address, nor will I receive the cashback, and the live chat support isn't working at all, even when I'm logged in.
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1 week ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 week ago
Dear Driks,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that the typo happened while entering your email address during the registration process?
- Could you please advise how long have you been playing in Wyns Casino? Have you passed the KYC verification?
- Additionally, have you tried contacting the customer support in relation to this issue?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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1 week ago
Translation
Hello Attila,
Exactly – that's right! I accidentally entered the wrong domain extension during registration (.com instead of .de). This wasn't a problem until now, and I haven't completed KYC yet because I haven't made a withdrawal of a significant amount. Yes, I've tried contacting support via both email and live chat (in this specific case, primarily because of the unpaid cashback).
Best regards and many thanks
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4 days ago
Dear Driks, thank you for your response. Have you received any answer or instructions from the customer support? If so, could you please share your correspondence? You can reach me via email at [email protected], or attach screenshots here.
Thank you for your patience and cooperation.
