Wonaco Casino - Player’s withdrawal has been delayed.

Buongiorno,

ho richiesto un prelievo di 700€ da Wonaco il 28/11, tramite Mastercard.

Da allora il prelievo risulta bloccato nello stato "Verifica in corso" e non è mai avanzato.

Inoltre, quando provo a fare un altro prelievo, il sito mostra questo messaggio anomalo:

"Hai raggiunto il numero massimo di richieste di prelievo in sospeso. Effettua nuovamente il deposito."

Non effettuerò ulteriori depositi per sbloccare un prelievo già richiesto.

La live chat non si apre più, come se fosse stata disattivata.

Ho inviato anche un’e-mail all’assistenza, ma non ho ricevuto alcuna risposta concreta.

Chiedo il vostro aiuto per:

capire lo stato reale del mio prelievo,

sapere se è necessaria ulteriore

documentazione,

ottenere una data certa dell'approvazione.

Allego gli screenshot che mostrano:

il prelievo da 700€ in "Verifica in corso",

il messaggio che chiede di fare un nuovo deposito.

Grazie in anticipo per l'assistenza.

Important notice:

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Dear Carmine199898,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

ho letto le recensioni del casinò e a quanto pare non risulta affidabile, inoltre ho mandato i miei documenti tramite email, e il mio account risulta verificato, confido in voi nella risoluzione del problema

Nell’e-mail c’è scritto che non c’è bisogno di inviare preventivamente nessun documento, sul mio account c’è scritto che non c’è bisogno di alcuna verifica, come devo comportarmi?

Ho ricevuto i prelievi

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Carmine199898,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila