The player from Austria faced difficulties with withdrawing his funds from the casino, as they continuously provided different reasons for not processing his requests. He had successfully completed a previous withdrawal but encountered repeated issues despite multiple email attempts for resolution. The Complaints Team assisted in resolving the issue, which led to the player marking the complaint as resolved. The player was then able to withdraw his winnings without further complications.
Wildsino Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €500
Wildsino Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
Wildsino Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case summary
Discussion
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5 days ago
Translation
The casino always finds other reasons not to process a withdrawal! I deposited using EPS and requested a withdrawal via bank transfer and once via Revolute. The casino's response: withdrawal not possible! Interestingly, I had also requested a withdrawal via bank transfer (€500) weeks earlier, and that one worked! Countless emails to the casino to resolve the issue... all in vain!
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Public
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4 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 days ago
Dear 295Luki,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Wildsino Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method is available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too; also, it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
- Could you please advise if you have been informed about any alternative method to withdraw your winnings?
- Could you kindly confirm if you passed the full KYC verification?
- Which payment methods are available in your profile for withdrawals? Kindly send me a screenshot.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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4 days ago
Translation
Hello! Deposit via EPS.
Withdrawal request was first made via bank transfer, then via Revolut bank transfer. Interestingly, the first withdrawal via bank transfer worked, but the second one didn't?! The casino claims no KYC verification is required!
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4 days ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear 295Luki,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
