The player from Italy is experiencing a delay in receiving his €500 and €200 withdrawals, which he requested two weeks ago after winning €4,000. He seeks assistance to expedite the process due to his urgent financial situation.
Vegasino Casino - Player’s withdrawals are delayed.
Opened
Current status
Waiting for player to reply
1d 20h 19m 59s
Vegasino Casino
Safety Index:HighCase summary
Discussion
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Public
6 days ago
Translation
Good evening, I won around €4,000 on Vegas and I haven't received my €500 and €200 withdrawals (these are the only withdrawals I requested). It's been so many days and I wanted to ask for your help. I hope you can help me. I really need that money because I'm in dire financial straits, and this money would be a real lifesaver. Please, thank you.
Automatic translation:
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5 days ago
Important notice:
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5 days ago
Dear fedx,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
