Tip-Top.bet Casino - Withdrawal of player's winnings has been delayed.

Firstly, After registration I abandon the site, lately I got a email that I should deposit and get my welcome bonus free bet in which I deposited the sum of £200 but to my surprise no welcome bonus given, after much complaint in live chat and email I was only told they are looking at the issue, after days of waiting I gave up on the bonus. So I play only with my deposit and I lost all the deposited funds.

Days later I got an email that my bonus had been credited, checking I found the bonus of £200 free and I played with it and won upto £794.

After then I created a withdrawal but 5days later no withdrawal paid just been on pending, during this period have sent email but all I got is that the relevant department are working on it till date. So been my first on the site am really frustrated because I have never experienced such before.

My first withdrawal was declined due to KYC in which I did and my account was verified.

I made another withdrawal of £500 just left with £290 bcuz max withdrawal is £500

Pls how do I go about this bcuz it going to a week no payment yet.

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Dear Agoi,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Agoi,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila