Thrill Casino - Player’s account is closed over alleged TOS breach.

i was tipped money and i withdrew it they are saying i breached TOS but wont tell me exactly whats going on i know for a fact receiving a tip and withdrawing isn't against TOS and they wont let me into my account where i had around $3,000 left

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please explain the situation regarding the "tip" in more detail? Is this feature available directly in the casino, and are there any specific rules or conditions associated with it? If you have any additional details (for example, a link, screenshot, or explanation from the casino), please forward them to me.
• Have you made any deposits into this casino?
• Have you played with the tip you received and wagered it sufficiently to become eligible for a withdrawal?
• Is there any possibility that someone from your household, or someone using the same IP address, has also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Andrew27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I'm sorry for the late response the tip feature is available for everyone to use i still haven't heard anything back from the casino thrill i have made a deposit i believe 2 of them and there is no play through with tips i was able to withdraw 7,000 out of the 10,000 they locked my account after that with around $3,000 left in it i keep getting told i broke TOS but they wont tell me how I've done so they just leave it at that or wont respond at all

Thank you for your responses.

Could you please forward the complete email you received from the casino on 11 January? Additionally, if you have received any more recent communication from the casino regarding the closure of your account, kindly forward that as well.

Please send all relevant emails to [email protected], so we can review them as part of the investigation.