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HomeComplaintsSupaBet Casino - Player’s withdrawals are delayed.

SupaBet Casino - Player’s withdrawals are delayed.

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Waiting for Casino Guru to reply

1d 0h 23m 36s

SupaBet Casino
Safety Index:High

Case summary

The player from Germany has been waiting over two weeks for his withdrawal requests from Supabet, with the first processed on January 3rd, 2026. He continues to receive repeated responses about delays and expresses dissatisfaction, suspecting that the casino may not want to pay out.

Public
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2 weeks ago
Translation

Hello, I've been waiting for my withdrawals for over two weeks. Unfortunately, Supabet only allows three simultaneous withdrawals. The first was processed on January 3rd, 2026. The second was on January 9th, 2026, and the third on January 19th, 2026. After inquiring, I keep getting the same response: I have to wait because the withdrawals are delayed. In my opinion, Supabet simply doesn't want to pay out, which I find very disappointing, as I'm very satisfied with their service and enjoy playing there. I'm verified and have access to the account. The money wasn't won with bonus funds but with real money. I hope you can help me with this.

Automatic translation:
Public
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1 week ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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1 week ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SupaBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Have you received any successful payout of winnings from this casino in the past?
  • Did you achieve your current balance with the help of a bonus?
  • Have you passed account verification? Were you asked to submit any documents in order to complete the verification process?
  • For future purposes of sharing information, send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Waiting for approval
Waiting for approval
1 week ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
Waiting for approval
1 week ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
Waiting for approval
1 week ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
Waiting for approval
1 week ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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Public
6 days ago

Hello Daniel4300,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Casino Guru is examining the case

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