The player from Austria had won €1000 at Supabet and successfully withdrew the first €500. However, his attempt to withdraw the remaining €500 faced delays for two weeks, despite multiple communications with live chat, which provided only standard excuses without resolving the issue. After the player confirmed that the withdrawal request had been made on October 12, 2025, and that verification had been completed beforehand, the issue was addressed. The complaint was marked as resolved by the player.
SupaBet Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €500
SupaBet Casino
Safety Index:HighSafety Index
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8.6
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Case summary
Discussion
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4 days ago
Translation
Good morning,
I won a total of €1000 at Supabet. First, I received a 100% bonus, met the wagering requirements, and was able to withdraw the first €500 to my account without any problems. Now I wanted to transfer the remaining €500 to my bank account, but unfortunately, nothing is happening. Despite contacting live chat multiple times, I keep getting the same excuses, such as: there are increasing payment delays due to the high volume of withdrawals, or the finance department is working hard on the problem, but unfortunately, nothing is being done. It seems to me that the live chat is just using standard excuses.
Please help!
Thank you
Automatic translation:
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4 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- Have you passed the verification before requesting these withdrawals?
Thank you in advance for your reply.
Best regards,
Kristina
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4 days ago
Translation
I requested the payout on October 12, 2025 at 11:14 AM.
Verification was completed beforehand, as the first withdrawal a few days prior had also gone smoothly. The first withdrawal was processed within 3 days, but this one has now been going for over 14 days.
Automatic translation:
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yesterday
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Doloracer,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Kristina
