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HomeComplaintsSupaBet Casino - Player's account access is blocked.

SupaBet Casino - Player's account access is blocked.

Opened
Current status

Waiting for player to reply

0d 1h 34m 43s

SupaBet Casino
Safety Index:High

Case summary

The player from Italy is unable to log in to his account on supabet2 after requesting three withdrawals of €800. He is experiencing issues with the site and is seeking assistance to retrieve his funds.

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1 week ago
Translation

Hi, I have three withdrawals of €800 on supabet2. But suddenly, it hasn't let me log in to their website online for two days...

I'm having problems with the site... can you do something please... I want my money back.

they are unprofessional

Automatic translation:
Public
Public
1 week ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
1 week ago

Dear Lucased1234,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

  • Could you please specify how many days ago was your withdrawal requested?
  • Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila


Lucased1234 has 0d 1h 34m 43s to reply

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