Spins Of Glory Casino - Player’s withdrawal has been delayed.

Dear Casino Guru Team,

I am submitting a complaint against Spins of Glory Casino regarding a withdrawal issue. Unfortunately, I couldn’t upload all the evidence due to file size limitations, but I have saved all the screenshots and transaction confirmations and can provide them if needed.

On October 29th, 2025, I requested a withdrawal of €500, but I haven’t received the funds yet. I contacted their support several times (agents "Jesica" and "Braden"), but I always receive the same automated replies like "your withdrawal is being processed" or "very soon." I never received any confirmation or proof that my withdrawal was actually processed.

I deposited €100 of my own money and received a €100 bonus. According to their terms, I had to wager around €7,000 to convert the bonus into real money, which I successfully completed. I followed all their rules and terms correctly before requesting the withdrawal.

Despite that, my withdrawal hasn’t been paid after more than five business days, even though they claim it takes only three. I’m seriously concerned this might be a scam, as their responses appear automated and evasive.

Please review my case and help me contact the casino or recover my funds. I’m ready to provide all the necessary evidence, including chat transcripts, payment confirmations, and gameplay history.

Thank you for your time and assistance.

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Dear Armani6969,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center