SpinPanda Casino - Player’s account closure request is delayed.

Hi there, i have a account at spinpanda. I asked them many times(about 10times) for closing my account, but they dont respond me and dont close my account. I send them that i have some gamble issues and that they need to closed my acount. But nothing happens so i loose alot of money. Greets

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Dear Middelhofxxx,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling policy, and I found this:

In some cases, people have certain gambling issues, when they are not able to find a middle ground between how much they want to play and how much they actually can. If it is also your situation, there is a possibility to exclude yourself from gambling process at our casino. You can activate this option by contacting our Support Service via Live Chat.

In cases when your friend or family member gets in this situation, you can also contact our Support Service Team and ask for help. Our Support Service Team is ready to help you every day 24/7.

Gambling is an activity of entertainment, relax and enjoyment. We want that our players use it in this way. If you cannot keep control of the time and the amount of money spent every day, you probably should seek help of specialists dealing with cases of compulsive gamblers.

Players may submit account closure requests along with the reason for the closure. Once the request is received, it will take up to 72 hours for the account closure to be actioned.

• When exactly did you first request the closure of your account?
• Have you attempted to contact the Casino through different channels (e.g., email, chat, phone)?
• Have you clearly informed the casino about your gambling problem? Could you forward me the account closure requests that you sent to the casino? My email address is [email protected].

Thank you very much in advance.

Best regards,

Petra

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Middelhof,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra