The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported that after 9 days, the withdrawal status remained "Under Review" and only part of the winnings (€500 out of €900) had been received. The issue was resolved after the remaining amount was paid, and the player confirmed the resolution. We marked the complaint as resolved following the player's confirmation of full payment.
Spinanga Casino - Player’s winnings haven’t been received yet.
Resolved
Our verdict
Case closed
Amount: €900
Spinanga Casino
Safety Index:HighCase summary
Discussion
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5 days ago
Important notice:
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5 days ago
Dear niknikol,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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4 days ago
The casino sent me an automated email today (Jan 31st) apologizing for the delay and claiming "maximum priority" once again. However, my withdrawals are still "Under Review" after 9 days. I will not close this complaint until the status changes to "Approved" and the funds reach my bank account
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2 days ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear niknikol,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Karla
