The player from Germany wants to permanently close his account at Spinanga but has not received a response to his request. He expresses dissatisfaction with the casino's service and withdrawal limits.
Spinanga Casino - Player requests account closure but it's delayed.
Opened
Current status
Waiting for player to reply
5d 21h 33m 16s
Spinanga Casino
Safety Index:HighSafety Index
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8.3
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Case summary
Discussion
Public
Public
2 days ago
Translation
Hello, I would like my account to be permanently closed, which was possible at every other casino except Spinanga!
They know I'm solvent, so they just leave it open and don't respond to my request to close it! I find the place absolutely disgusting and would strongly advise everyone against playing there! The withdrawal limits are outrageous!
Automatic translation:
Public
Public
yesterday
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Public
Public
yesterday
Dear pomponianus,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player and the can even try to keep the player by offering bonuses or other advantages.
On the other hand, self-exclusion does. If a player successfully requests a self-exclusion, the casino agrees not to open this account, or if so, only under particular circumstances (after the cooling off period, and this cannot be done for players who are addicted/with gambling problems).
Could you please clearly specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is [email protected].
Thank you very much in advance.
Best regards,
Kristina
