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HomeComplaintsSokabet Casino - Player's deposit is delayed.

Sokabet Casino - Player's deposit is delayed.

Opened
Current status

Waiting for player to reply

6d 5h 40m 23s

Sokabet Casino
Safety Index:High

Case summary

The player from Nigeria has a pending deposit of 22,000 NGN that has not been credited to his Sokabet account for five days. He receives only automated responses from support, with no resolution to the issue.

Public
Public
yesterday

Hello,

I opened a Sokabet account and deposited 22,000 NGN, but the money has not been credited to my account for the past five days.


Each time I contact support, I only receive automated responses saying the issue is being worked on, but nothing has been resolved. Please help me look into this so that my account can be restored and the deposit credited as soon as possible.


Thank you.


Public
Public
18 hours ago

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Public
Public
18 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sokabet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Could you please share a screenshot from your cashier where the online casino shared the necessary payment information?
  • Was this your first deposit in the casino?
  • Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Kunle12062 has 6d 5h 40m 23s to reply

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