The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.
Snatch Casino - Withdrawal of player's winnings has been delayed.
Opened
Current status
Waiting for a delayed payment
11d 9h 14m 34s
Snatch Casino
Safety Index:HighCase summary
Discussion
Public
Public
14 hours ago
Translation
Please help me
Withdrawals are not accepted or processed by Snatch Casino.
Emails are not answered.
I was able to successfully make a withdrawal via bank transfer, but afterwards the bank transfer option was removed during the withdrawal process, which had worked previously.
I would currently like to withdraw €2500.
I then tried to withdraw using my Jeton Wallet, but it is blocked.
Alleged problems with the provider.
A payment of €800 was initially approved via bank transfer on December 1, 2025, but then cancelled days later. The amount was not paid out.
I am verified and have not used any bonus.
Any type of payout will be blocked and not accepted on the website.
Please help me here
Automatic translation:
Public
Public
14 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
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14 hours ago
Dear Realist92,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
