The player from Australia had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The complaint was marked as resolved by the player, and we acknowledged the resolution in our system. The player’s cooperation and confirmation were appreciated. Our support remained available for any future issues with this or other casinos.
Royal Reels Casino - Player’s winnings haven’t been received yet.
Resolved
Our verdict
Case closed
Amount: A$1,000
Royal Reels Casino
Safety Index:HighCase summary
Discussion
Public
Public
yesterday
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Tnguyen92,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Karla
