RollXO Casino - Player's deposit limit requests are delayed.

Attempted multiple times to setup deposit limits with casino, vip manager has deflected every single time. Trying to be responsible and now lost countless thousands still no effort to set up limit.

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Dear Vinnyppp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

In order to assist you better, could you please provide us with more details regarding your situation? Here are some questions that might help clarify the issue:

• Can you specify how many times you attempted to set up the deposit limits?
• Did you receive any specific feedback from your VIP manager regarding your requests?
• Was there a particular timeframe during which you attempted to set up these deposit limits?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra

Hello, I attempted close to 7-8 times through email with my vip manager. Also contacted support on website multiple times in which I was told to contact my vip manager to set it up. Bonuses were offered, slow reply’s, automated messages trying to deflect, playing stupid was the general feedback.

I also requested a break for weeks to month and stated I have issues with gambling which was deflected and they kept offering me bonuses or playing stupid ignoring my emails/ sending automated chatgtp like emails. Threaten with third party to close my account which was successful then reopened couple day later…

My first request for a break was on the 30/12/25

My first request for a deposit limit was on the 4/1/26

8k plus in losses later I feel like I should be compensated for this nonsense.

I have over 50+ emails back and forth if required

After numerous threats to open a third party case with you guys they finally set a deposit limit today

Now my deposit limit has been disabled…

Thank you for your prompt response and for sharing the previous details, Vinnyppp.

• Could you please provide any additional communication you had with the casino? This may include screenshots, emails, or chat records. You can send all the documents to: [email protected] or you may also post your screenshots in the thread.
• Additionally, could you provide a request for your account closure due to gambling addiction, please?

Thank you once again for your cooperation.

Dear Vinnyppp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.