RollXO Casino - Player is facing delays in withdrawing winnings.

I deposited $50 in to RollXO,

I won $5000 on free spins,

I played another $200 getting my total to $4800

I have tried to withdrawl multiple times

I have verified my account successfully, they keep asking for more information, photos of all my bank cards, bank statements, constantly trying to find an excuse.

Now my funds are being rejected for no reason...

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RollXO Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain in more detail when the verification of your account started?
• When was the last time the casino asked for documents from you, and when did you provide them?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the verification requirements? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello alexg1996,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru