HomeComplaintsRoboCat Casino - Player claims that payment has been delayed.

RoboCat Casino - Player claims that payment has been delayed.

Resolved
Our verdict

Case closed

Amount: €90

RoboCat Casino
Safety Index:Above average

Case summary

The player from Slovakia has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.

Public
Public
yesterday
Translation

I have repeatedly requested the casino to pay out my withdrawal after their time period of 3 business days has expired. I requested a withdrawal on 30.1.2026. Today is 5.2 and my request has not even moved a bit to the resolution stage. My problem with the withdrawal has been repeatedly ignored, despite warnings that I will report them. I also have photo documentation of communication with their staff.

Automatic translation:
Public
Public
yesterday

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Private
Private
yesterday
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
12 hours ago

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Lakyhulo,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla

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