Razed Casino - Player's account verification is delayed.

I am a student, do not have any source of income, I somehow happen to have money saved up… this casino is asking for a document I cannot provide to get my account verified. This is definitely a tactic for getting them to not pay me out… absolutely disgusting

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Dear joshtosh13,

Thank you very much for submitting your complaint.

The requirement to request a bank statement might be part of the Anti-Money Laundering compliance of the casino. Once it's requested from the player we might not compel the casino to skip this step. Therefore we would recommend you provide the documents and let us know about the result. If this step is not successful, we'll intervene.

Checking bank statements for the last three months is important for an online casino to verify a player's income as part of Anti-Money Laundering (AML) compliance for several reasons:

1. Source of Funds Verification: Reviewing bank statements helps ensure that the money used for gambling is derived from legitimate sources. This is crucial to prevent money laundering, where illicit funds might be funneled through the casino to appear legitimate.
2. Financial Stability Assessment: By examining recent bank statements, the casino can assess a player’s financial stability. This helps to identify any unusual or suspicious transactions that could indicate money laundering activities.
3. Customer Profiling: Understanding a player’s financial situation allows the casino to build a more accurate profile. This helps in detecting inconsistencies or red flags that might warrant further investigation.
4. Regulatory Compliance: Online casinos are often required by law to conduct due diligence and monitor transactions to comply with AML regulations. Checking recent bank statements is a standard part of this due diligence process.
5. Risk Management: Ensuring that players are using funds that they can afford to lose helps protect both the casino and the players from financial harm, thereby reducing the overall risk of financial crime within the casino.
6. Transaction Patterns: Regular monitoring of bank statements can help identify patterns of deposits and withdrawals, making it easier to spot unusual behavior that could be indicative of money laundering.

In summary, reviewing the last three months of bank statements is a critical step in an online casino's efforts to ensure compliance with AML regulations, protect against financial crime, and maintain the integrity of their operations.

Please let me know of any further developments.

Best regards,

Attila

I have continuously explained to them that I do not have a source of income. I provided them with my bank statement, with everything I have, even my investment account. They are just rejecting everything and basically telling me because I don’t have a source of income I cannot take out my money.

Despite them making it impossible for me to pass level 4 KYC, they paid me out but closed my account

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear joshtosh13,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila