The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.
Powbet Casino - Withdrawal of player's winnings has been delayed.
Opened
Current status
Waiting for a delayed payment
4d 21h 59m 35s
Powbet Casino
Safety Index:Very highSafety Index
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9.1
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Case summary
Discussion
Public
Public
yesterday
Translation
I made two withdrawals from powbet.com casino on October 26th (€120 and €130) and another €260 on October 30th. Normally, my funds were always in my account within 24 hours.
When I contact the casino, I always just get told they're sorry...but I'm not told when my withdrawals will be processed.
Automatic translation:
Public
Public
yesterday
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
yesterday
Dear Horrorbull,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
23 hours ago
Translation
My account is verified and everything is fine...the withdrawal account is still the same...
But the casino just keeps giving me the runaround... I haven't received any payment and no explanation as to why I haven't received the money yet... the finance department isn't saying anything at all.
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