HomeComplaintsPlaymax Casino - Player’s winnings are being confiscated.

Playmax Casino - Player’s winnings are being confiscated.

Opened
Current status

Waiting for Casino Guru to reply

6d 13h 17m 27s

Playmax Casino
Safety Index:Below average

Case summary

The player from Germany faces a withdrawal issue as he is accused of bonus abuse after using all the welcome offers and successfully withdrawing 3 out of 4 bonuses. He is instructed to request a €200 withdrawal, after which his account will be blocked.

Public
Public
14 hours ago
Translation

I used all the welcome offers there and withdrew 3 out of 4 bonuses. Now I'm being accused of bonus abuse and I can't get my money back. I'm supposed to request my €200 withdrawal, after which my account will be blocked.

Automatic translation:
Public
Public
10 hours ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
10 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Playmax Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Do you have access to your deposit and bonus history? Would you be able to take a screenshot so we may learn the timeline of events?
  • Did you complete account verification in the casino?
  • Could you please share which games you played that led to the most significant win?
  • Was there any gameplay when only real money deposit was in play?
  • Send the information to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Waiting for approval
Waiting for approval
10 hours ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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