Playfina Casino - Player’s account has been closed.

Hello,

I deposited at least €20,000, and even added a few hundred euros today. After winning approximately €6,000 (€2,000 of which has been processed for withdrawal since yesterday, and €4,000 is still in my balance), my account was simply blocked! My account is verified, and I was also notified of the withdrawals via email. My account was blocked completely without reason.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Did you accumulate your winnings with or without a bonus? If you played with a bonus, please send me a screenshot of it or a link to it.
• What types of games did you play to accumulate your €6,000 winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika