Oshi Casino - Withdrawal of player's winnings has been delayed.

Delayed withdrawal, I waited over 2 weeks to place the withdrawal as they said it was over the weekly withdrawal limit. I then requested the $6000 bank transfer. Oshi has provided no updates and there has been no withdrawal processed.

Dear Slotschef,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello, dear Mary-Ann

Please accept our sincere apologies for any inconvenience or frustration this delay may have caused.

We’d like to let you know that the delay in processing your $6,000 withdrawal request from April 9th, 2025, was due to additional verification steps related to the significant winnings on your account. These checks are part of our routine security and compliance measures to ensure all activity aligns with regulatory standards.

We’re pleased to confirm that your withdrawal has now been processed successfully and is on its way to your bank account. Please note that it may take 1–3 business days for the funds to reflect, depending on your bank’s processing time.

We genuinely appreciate your patience. Should you have any further questions or need assistance, feel free to contact our support team or your VIP manager—we’re always happy to help.

Best regards,

Oshi Casino representative

Dear Slotschef,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Slotschef,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
Casino.Guru